Maggie C.
I am the Customer Success Engineer of OneSky and here to answer any technical questions you may have!
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Activity overview
Latest activity by Maggie C.-
Maggie C. created an article,
Will identical phrases be charged as separate strings?
You have two phrases with different string IDs but identical string content, for example: String "REMOVE_FILE_HOMEPAGE": "REMOVE" String "REMOVE_FILE_PROJECT": "REMOVE" When placing a translation o...
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Maggie C. created an article,
Why are my XLIFF strings duplicated on the platform?
Problem I have the following string: <file original="Localizable.strings" source-language="en" datatype="plaintext"> <body> <trans-unit id="Login button"> <source>Login</source> ...
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Maggie C. created an article,
PO file features
OneSky supports PO file commenting and notes to translators using the following format: #. Notes for translators # Comment #, Flags msgid stringID msgstr This is the string content. When upload...
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Maggie C. created an article,
Why is the platform detecting phrases from different files as the same phrase?
Problem I have two files, apple.json and banana.json, with the following structure: apple.json { "red_apple": "Red Apple" } banana.json { "yellow_banana": "Yellow Banana" } However, the platf...
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Maggie C. created an article,
What is the difference between a base language file, my existing translation file, and a OneSky-generated translation file?
For some technical files (e.g. .strings, .xml), you will have two main types of files: Base language file: there is only one. Translation file: there can be many, one for each translated language....
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Maggie C. created an article,
Can I cancel a pending order?
To cancel a pending order (whether because it was accidental or unneeded), contact support@oneskyapp.com immediately. We also recommend is that you message the specific translator and say that you...
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Maggie C. created an article,
Why are my manually input phrases not exporting correctly?
Problem I manually input phrases on OneSky's online platform, but when I try to export them and select a file format, there are many encoding issues and extra characters which could break my code. ...
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Maggie C. created an article,
How can I preserve my placeholders if they are not currently supported in OneSky?
Problem I'm using external libraries and tools and I have special/customized placeholders. Since OneSky only accepts common and popular placeholders, how can I still use my own placeholders and pre...
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Maggie C. created an article,
What happens when I place an order while there are still pending orders?
You can place multiple orders within a project. If you currently have a pending order, you can place translation orders for new phrases without affect your pending orders. Untranslated phrases in ...
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Maggie C. created an article,
Why do my translation files still contain original source strings?
Problem Sometimes when exporting my translation files, they still contain my original source string. It looks like some of my exported translation files fall back on the source language while some ...